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Content Moderation

Peer Support Group Moderators do life-saving work for their communities.

Peer support group leaders provide opportunities for empowerment, education, support, and connection for people seeking health information on social media. These leaders almost always do this work as unpaid volunteers in order to serve and help their communities.

Without any resources or training to sustain their work, peer support group leaders have become stewards of one of the most important resources in health care.

Time for a change.

Peer Support leaders need support too.

Administrators/moderators set the group rules, screen prospective members, establish the tone and focus of the group, facilitate discussions, curate and steward the content of the group, maximize group member privacy protections, and connect users to additional resources.

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Best Practices for Online Support Group Moderators

Download White Paper: Moderation Best Practices